Privacy Policy

1. Data we collect

We collect the data you provide at sign-up (name, CPF, e-mail, phone, address) and the data needed to process orders and deliveries.

Payment data (card number, CVV) is processed exclusively by the payment provider and never stored on our servers — we only keep tokenized references (brand and last 4 digits).

2. How we use your data

We use your data to process orders, calculate shipping, issue invoices, prevent fraud and — with your consent — send offers by e-mail.

We do not sell or share your data with third parties for marketing purposes.

3. Your rights (LGPD)

Under the Brazilian Data Protection Law (LGPD, Law 13,709/2018) you may at any time: confirm processing, access your data, correct it, request anonymization or deletion, and revoke consent.

In "My account → Settings" you can download all your data and delete your account. For other requests, contact our DPO at privacidade@ravanelli.com.br.

4. Cookies

We use strictly necessary cookies (session, cart, language). We do not use third-party tracking cookies without consent.

5. Security & retention

Your data travels encrypted (HTTPS) and passwords are stored with irreversible hashing.

Order data is retained for the period required by tax law, anonymized after account deletion.